Privacy policy and user data

Snatch App cares about your privacy. Snatch App’s Privacy Policy describes our information (including message) practices, including the types of information we receive and collect from you and how we use and share this information. You agree to our data practices, including the collection, use, processing, and sharing of your information as described in our Privacy Policy, as well as the transfer and processing of your information to the United States and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Information We Collect

Snatch App receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information You Provide

• Your Account Information. You provide your mobile phone number to create a Snatch App account. You provide us the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts. You confirm you are authorized to provide us such numbers. You may also add other information to your account, such as a profile name, profile picture, and status message.
• Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, voice messages, files, and share location information) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it. To improve performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time. We also offer end-to-end encryption for our Services, which is on by default, when you and the people with whom you message use a version of our app released after June 1st, 2017. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.
• Your Connections. To help you organize how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information.
• Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Automatically Collected Information

• Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
• Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
• Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.
• Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide Snatch App for web and desktop and other web-based services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you. Learn more about how we use cookies to provide you our Services.
• Status Information. We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.

Third-Party Information

• Information Others Provide About You. We receive information other people provide us, which may include information about you. For example, when other users you know use our Services, they may provide your phone number from their mobile address book (just as you may provide theirs), or they may send you a message, send messages to groups to which you belong, or call you.
• Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
• Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them; for example, if you use the Snatch App share button on a news service to share a news article with your Snatch App contacts, groups, or broadcast lists on our Services, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.

• Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize our Services.
• Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
• Communications About Our Services and SnatchBot. We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our Services and those of Snatchbot, which also belong to the Snatch Group Ltd.
• No Third-Party Banner Ads. We do not allow third-party banner ads on Snatch App. We have no intention to introduce them, but if we ever do, we will update this policy.
• Commercial Messaging. We will allow you and third parties, like businesses, to communicate with each other using Snatch App, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates, and marketing. For example, you may receive flight status information for upcoming travel, a receipt for something you purchased, or a notification when a delivery will be made. Messages you may receive containing marketing could include an offer for something that might interest you. We do not want you to have a spammy experience; as with all of your messages, you can manage these communications, and we will honor the choices you make.

Information You And We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

• Account Information. Your phone number, profile name and photo, online status and status message, last seen status, and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.
• Your Contacts and Others. Users with whom you communicate may store or reshare your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.
• Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
• Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (such as iCloud or Google Drive), they will receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

Affiliated Companies

Snatch App Limited has a partnership and integrations in place with SnatchBot. SnatchBot is a bot building platform and has an omni channel approach where Snatch App is integrated into the platform. Snatch App is a channel of the SnatchBot platform among many other such as Messenger, Telegram etc… Snatch App Limited and SnatchBot (Snatch Group) share the same founders.
Snatch App receives information from, and shares information with, SnatchBot. We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customize, support, and market our Services and their offerings. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities. SnatchBot also may use information from us to improve your experiences within their services such as making product suggestions (for example, of friends or connections, or of interesting content) and showing relevant offers and ads. However, your Snatch App messages will not be shared onto SnatchBot for others to see. In fact, SnatchBot will not use your Snatch App messages for any purpose other than to assist us in operating and providing our Services.

Managing Your Information

If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

• Services Settings. You can change your Services settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate.
• Changing Your Mobile Phone Number, Profile Name and Picture, and Status Message. You must change your mobile phone number using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and status message at any time.
• Deleting Your Snatch App Account. You may delete your Snatch App account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete my account feature. When you delete your Snatch App account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.

Law And Protection

We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Snatch App, SnatchBot, or others.

Updates To Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

Contact Us

Privacy Policy
Snatch App Limited.

Intellectual Property Policy

Snatch App Limited. (“Snatch App,” “our,” “we,” or “us”) is committed to helping people and organizations protect their intellectual property rights. Our users agree to our Terms of Service (“Terms”) by installing, accessing, or using our apps, services, features, software, or website (together, “Services”). Our Terms do not allow our users to violate someone else’s intellectual property rights when using our Services, including their copyrights and trademarks.
As explained in more detail in our Privacy Policy, we do not retain our users’ messages in the ordinary course of providing our Services. We do, however, host our users’ account information, including our users’ profile picture, profile name, or status message, if they decide to include them as part of their account information.

Copyright/Trademark

To report copyright infringement and request that Snatch App remove any infringing content it is hosting (such as a Snatch App user’s profile picture, profile name, or status message), please email a completed copyright infringement claim to (including all of the information listed below). You can also mail a complete copyright infringement claim to Snatch App ‘s copyright agent:
Snatch App Limited.
Attn: Snatch App Copyright Agent

• Before you report a claim of copyright infringement, you may want to send a message to the relevant Snatch App user you believe may be infringing your copyright. You may be able to resolve the issue without contacting Snatch App.
• To report trademark infringement and request that Snatch App remove any infringing content it is hosting, please email a complete trademark infringement claim to
  (including all of the information listed below).
• Before you report a claim of trademark infringement, you may want to send a message to the relevant Snatch App user you believe may be infringing your trademark. You may be able to resolve the issue without contacting Snatch App.

Cookies

A cookie is a small text file that a website you visit asks your browser to store on your computer or mobile device.

We use cookies to understand, secure, operate, and provide our Services. For example, we use cookies:

• To provide Snatch App for web and desktop and other Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services;
• To understand which of our FAQs are most popular and to show you relevant content related to our Services;
• To remember your choices, such as your language preferences, and otherwise to customize our Services for you; and
• To rank the FAQs on our website based on popularity, understand mobile versus desktop users of our web-based Services, or understand popularity and effectiveness of certain of our web pages.
  You can follow the instructions provided by your browser or device (usually located under “Settings” or “Preferences”) to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain of our Services may not function properly.

EEA Privacy Rights

If you use our services from the EEA, you have certain rights regarding your personal information, subject to local law. These include the following rights to: access your personal information, rectify the information we hold about you, erase your personal information, restrict our use of your personal information, object to our use of your personal information, receive your personal information in a usable electronic format and transmit it to a third party (right to data portability), lodge a complaint with your local data protection authority.

GDPR Privacy Rights

The General Data Protection Regulation or GDPR gives citizens of the European Economic Area (EEA) certain rights when you use services that process personal data. In order to allow you to exercise these rights, Snatch App made changes so you can now better control your data on the app.Before we elaborate how you can exercise your GDPR rights, we want to remind you of the additional rights Snatch App users enjoy.

The right to private and secure chats

Snatch App can’t read or listen to any of your chats and calls and video calls because they are protected by end-to-end encryption by default hence Snatch App cannot sell your data.

The right to delete or revoke messages you regret sending

Snatch App lets you delete or revoke any type of message you’ve sent for both yourself and the people you’ve sent it to. This means whatever you decided to delete will no longer appear on your device or on your friend’s device, even if they have already seen it. You don’t even have to worry about how long it’s been since you sent your message since you can delete at any time.

The right to send disappearing messages with a self-destruct timer

When you have something extra sensitive to say, Snatch App lets you set a self-destruct timer for every message in the conversation. Once activated, every message is automatically deleted from all members’ of the chat’s phones once it has been read. If someone takes a screenshot, you will receive a notification.

The right to keep your personal chats your own

Snatch App doesn’t store your personal chats. Messages that are delivered aren’t copied onto Snatch App’s servers. If your friend’s phone is off or they don’t have an internet connection, your message will wait patiently, safe and encrypted, on Snatch App’s servers for a limited time or until their device is ready to receive it.

Let’s talk about the GDPR

The right to be informed

Snatch App’s privacy policy describes our practices in detail using simple language. Everything you need to know is here. If you have more questions, please contact us at

The right to rectification

If you believe we have the wrong data about you, or that your data is incomplete, feel free to change it at any time through the profile settings on your Snatch App settings on your mobile device. If you can’t find what you are looking for, please contact us at:

The right to erasure

We have made it easy for you to make your deleted data on the app unrecoverable, while continuing to use the app. Simply tap on the shredding settings button in your privacy settings. We will make unrecoverable the data which you have decided to delete. Note that when you deactivate the Snatch App account your data and chats are automatically deleted from your devices.

The right to data portability

We have created a request your data button in Snatch App’s privacy settings on your mobile device to make a simple way for you to access the data connected to your account. Once it is ready, you will receive a file from Snatch App containing this data.

The right of access

By reading this privacy policy you are now aware of what data is processed by us. Access this data by using the request your data button in Snatch App’s privacy settings on your mobile device. If you have further questions, please contact us at: .

The right to object

On top of the ability to opt out of processing by changing your settings, you can object to the processing of certain forms of data by contacting our support. If you receive emails from us, you can always opt out on the bottom of the email, or by contacting our support.

The right to appeal automated decisions and profiling

We may make an automated decision to block a user, in case we suspect this user is using our services for illegal acts or acts that violate our terms of use. If you believe that your account was unlawfully blocked, please contact us at: .

If you would like to understand or exercise such rights, please contact us at the details below. We will contact you if we need additional information from you in order to honour your requests.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

• to fulfil our contractual obligations to you.
• Where you have given your consent to the processing.
• to comply with our legal obligations, as explained above.
• to meet our legitimate interests, for example to understand how you use our products services and to enable us to derive knowledge from that, which allows us to develop new products and services, and to personalize the service for you and the ads you see. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
• to protect the vital interests of the data subject or of another natural person.
• necessary for the performance of a task carried out in the public interest.

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to Cookies and Tracking Technologies or when we process accurate location data for purposes other than performing the service). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy notice or by changing your setting within the app. We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Snatch App Limited is the controller of data we collect and process according to this privacy policy. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

Bot Messages

Ecosystem

Snatch App has an API that allows third-party developers to create bots. Bots are apps that look like Snatch App special users: you can talk to them from your chat list, add them to groups or use a special interface to access their features. By performing any of these actions, you will be sending some of your data to the respective third-party bot developers.

How Bots Can Receive Data

You can send data to bot developers when you interact with their bots in one of these ways:

• By sending messages to a bot.
• By using an bot on Snatch App directory.
• By participating in a group with a bot.
• By pressing buttons in messages sent by a bot.
• By paying for goods and services via bots.

What Data Bots Receive

In any of the above cases, the developers of an automated user (bot) can get your account data (your screen name, username and profile picture(s).

Bots can also receive the following data when you interact with them.

• Bots will obviously get your messages when you send them something.
• If you click on links or buttons provided by the bot, the bot can potentially get your IP address (provided that it controls the website to which the link leads).
• If the bot is a member of the same group with you, it may know you are a member.
• When you start your message with the username of a bot the interface transforms so that everything you type becomes a query to that bot. This query is sent to the bot so that it can provide its service.
• Bots added to groups can operate in two modes: with access to messages in the group or without access. If the bot has access to messages, it can see everything that happens in the group. The interface clearly shows whether or not a bot has access to messages in groups.

Bots Are Not Maintained by Snatch App

Other than our own bots, no other bots or third-party bot developers are affiliated with Snatch App. They are completely independent from us. They should ask you for your permission before they access your data or you make it available to them.