How can we help you?
Two-Step Verification
Two-step verification is an optional feature that adds more security to your account. When you have two-step verification enabled, any attempt to verify your phone number on Snatch App must be accompanied by the four-digit PIN that you created using this feature.
To enable two-step verification, open Snatch App > Settings > Account > Add Phone> Enable.
Upon enabling this feature, you can also optionally enter your email address. This email address will allow Snatch App to send you a link via email to disable two-step verification in case you ever forget your four -digit PIN, and also to help safeguard your account. We do not verify this email address to confirm its accuracy. We highly recommend you provide an accurate email address so that you’re not locked out of your account if you forget your PIN.
Important: If you receive an email to disable two-step verification, but did not request this, do not click on the link. Someone could be attempting to verify your phone number on Snatch App.
If you have two-step verification enabled, your number will not be permitted to reverify on Snatch App within 7 days of last using Snatch App without your PIN. Thus, if you forget your own PIN, but did not provide an email to disable two-step verification, even you will not be permitted to reverify on Snatch App within 7 days of last using WhatsApp. After these 7 days, your number will be permitted to reverify on Snatch App without your PIN, but you will lose all pending messages upon reverifying – they will be deleted. If your number is reverified on Snatch App after 30 days of last using Snatch App, and without your PIN, your account will be deleted and a new one will be created upon successfully reverifying.
Note: To help you remember your PIN, Snatch App will periodically ask you to enter your PIN. There is no option to disable this without disabling the two-step verification feature.